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Frequently asked questions

Quick answers about our inverters, batteries, net metering, installation and support.

General

Fronus designs and manufactures solar hybrid inverters (IP65 and IP21), on-grid inverters, three-phase commercial systems, LiFePO₄ lithium batteries, and monocrystalline solar panels. All products are engineered in Pakistan for local grid and climate conditions.

No. Fronus is a Pakistani solar manufacturer headquartered in Lahore. We design our own products, write our own firmware, and operate our own service network. We are not an OEM rebrand: every circuit board and firmware version is designed by our engineering team.

Fill in the contact form on our website or call 042-111-111-140. Our team will ask about your monthly electricity bill, load requirements, and roof space to size the right system. Consultations are free with no obligation.

Fronus does not provide installation, transportation, or any other on-site services. These arrangements are the customer's responsibility.

Fronus products are available through our 200+ authorized dealers across Pakistan. Visit our contact page or call us to find the nearest dealer in your city.

What to measure, and what Fronus publishes for each

What to check on any inverter, next to what Fronus publishes for it and where to verify it. A point is listed only while its proof is approved.

  • Ingress protection (IP rating)

    What to check on any inverter
    An inverter's IP rating states how much dust and water its enclosure keeps out, which decides whether it can be mounted outdoors or needs a protected indoor space. Ask for the rating of the exact model, not the range.
    What Fronus publishes
    IP65 on the X1 Genki and X3 Genki series; IP21 on Infineon Reborn and Platinum.
    Applies to
    Four published inverter series. Ratings are listed per series and per model.
    Inverter series and their IP ratings
  • Rated power and PV input limits

    What to check on any inverter
    Rated output decides what loads an inverter can run; maximum PV input power and voltage decide how many panels can be wired to it, and how. A model that publishes all three can be sized honestly before purchase.
    What Fronus publishes
    Each model page lists rated power, maximum PV input, maximum PV voltage and MPPT channels. The X1 Genki 6 kW, for example, publishes 6 kW rated, 7.5 kW maximum PV input, 500 V maximum PV voltage and 2 MPPT channels.
    Applies to
    Every inverter model listed in the catalogue.
    X1 Genki 6 kW specifications
  • Battery compatibility

    What to check on any inverter
    A hybrid inverter only works with batteries that match its battery-voltage window and speak a protocol it supports. Confirm the pairing for your exact inverter and battery models before buying either.
    What Fronus publishes
    Inverter model pages publish the battery voltage they are built for, and the lithium battery series are listed with their own model pages to check against.
    Applies to
    Listed hybrid inverter models and the listed battery series. A VRLA/tubular series is listed as of 2026-09-16; the lithium claim below does not extend to it.
    Battery series and models
  • Warranty term

    What to check on any inverter
    A warranty is only as useful as its written terms: how long it runs, what it covers, who honours it and what voids it. Ask for the term in writing against the model you are buying.
    What Fronus publishes
    Where a model's record carries a warranty term, it is printed on that model's page: the X1 Genki 6 kW shows a five-year term.
    Applies to
    Individual models whose published record carries a warranty value.
    Warranty term on the X1 Genki 6 kW
  • Certification you can verify

    What to check on any inverter
    A certification mark means little without the certificate behind it. Ask for the standard, the issuing body, the certificate number and the exact products covered, then check that number against the issuer's own register.
    What Fronus publishes
    Fronus publishes a certificate register with those fields. No certificate currently carries the complete set, so no certification mark is displayed anywhere on this site.
    Applies to
    All products. The register states its own current contents.
    Certificate register
  • Where it gets serviced

    What to check on any inverter
    After-sales support is a location question. Ask for the actual addresses of the service points that will handle your unit, and check one is reachable from the installation site.
    What Fronus publishes
    A service-center directory with names, addresses, phone numbers and map locations, published from the same dataset the counts on this site are derived from.
    Applies to
    The published directory as it stands; it is not a claim of nationwide coverage.
    Service-center directory

These are Fronus's own published answers. For what the terms mean and what to ask any seller, including this one, the brand-neutral buying guide covers the category without reference to any manufacturer.

Still have questions?

Our technical team is available Mon to Sat, 10 am to 6 pm, for phone, WhatsApp, and email support.